Englische Korrespondenz für Zahnmedizinische Fachangestellte: Online-Quizze und Übungen

Question 1

When sending a letter of complaint, it is crucial to:

Accepted Answer

State the facts clearly and objectively.

Answer

Use accusatory language.

Answer

Threaten legal action.

Answer

Ignore the recipient's perspective.

Question 2

When writing the inside address of a business letter, it is important to:

Accepted Answer

Include the recipient's full name and title.

Answer

Use only the recipient's first name.

Answer

Omit the inside address entirely.

Answer

Use the recipient's email address.

Question 3

When composing an email to a dental professional in English, it is essential to:

Accepted Answer

Proofread thoroughly for any errors

Answer

Use informal language and colloquial expressions

Answer

Include personal anecdotes

Answer

Send the email without a proper closing

Question 4

When corresponding with a patient in English, it is vital to:

Accepted Answer

Explain medical terms clearly

Answer

Use technical jargon without explaining it

Answer

Assume the patient understands all dental concepts

Answer

Avoid using empathetic language

Question 5

When corresponding with a dental practice from a different English-speaking country, it is essential to:

Accepted Answer

Be aware of potential language barriers

Answer

Assume they are familiar with your country's dental practices

Answer

Avoid using cultural references

Answer

Expect immediate responses

Question 6

Which of the following is NOT typically included in the header of a business letter in English?

Accepted Answer

The recipient's email address

Answer

The date

Answer

The sender's address

Answer

The subject line

Question 7

When addressing a dentist professionally in an email, which salutation is most appropriate?

Accepted Answer

Dear John,

Answer

Hi John,

Answer

My Dearest John,

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Hello Dear Dentist John,

Question 8

When responding to a complaint in an email, it is important to:

Accepted Answer

Acknowledge and apologize for the inconvenience

Answer

Use a defensive tone

Answer

Ignore the complaint

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Focus on blaming the patient

Question 9

Which of the following is an example of a polite request for payment in an invoice?

Accepted Answer

We kindly request that you settle the outstanding balance.

Answer

Please make payment immediately.

Answer

Your payment is overdue. Please pay now.

Answer

Failure to pay will result in further action.

Question 10

Welche Anrede und welcher Abschluss sind für eine E-Mail an einen Zahnarzt angemessen?

Accepted Answer

Sehr geehrte/r Dr./Dr.in [Nachname], Mit freundlichen Grüßen

Answer

Hallo [Nachname], bis bald

Answer

Sehr geehrte/r [Nachname], beste Grüße

Answer

Liebe/r [Vorname], mit freundlichen Grüßen

Question 11

Which of the following salutations would be appropriate for a formal business letter in British English?

Accepted Answer

Dear Mr./Ms. [Recipient's Name],

Answer

Hi [Recipient's Name],

Answer

To whom it may concern,

Answer

Greetings,

Question 12

What should be included in the opening paragraph of a business letter?

Accepted Answer

A brief introduction of the writer and purpose of the letter

Answer

A detailed overview of the topic

Answer

A list of attachments

Answer

A call to action

Question 13

Which of the following is an essential element of effective business writing?

Accepted Answer

Clarity and conciseness

Answer

Use of technical jargon

Answer

Informal and conversational tone

Answer

Lengthy and detailed explanations

Question 14

What is the German translation of the English term "invoice"?

Accepted Answer

Rechnung

Answer

Quittung

Answer

Beleg

Answer

Rechnungsstellung

Question 15

Which of the following formats is commonly used for dental X-rays?

Accepted Answer

DICOM

Answer

JPEG

Answer

PDF

Answer

TIFF

Question 16

What is the primary purpose of taking a dental impression?

Accepted Answer

To create a physical model of the patient's teeth

Answer

To clean and whiten the teeth

Answer

To remove plaque and calculus

Answer

To diagnose cavities

Question 17

Welche Abkürzung steht in der Zahnmedizin für die Entfernung eines Zahnes?

Accepted Answer

EXT

Answer

RCT

Answer

FGM

Answer

PRM

Question 18

Which salutation is appropriate for a formal business letter to a recipient of unknown gender?

Accepted Answer

Dear Sir/Madam

Answer

Hello there

Answer

Dear Mr./Ms.

Answer

Hi

Question 19

In a business letter, what is the section that presents the main message or purpose of the letter typically called?

Accepted Answer

Body

Answer

Introduction

Answer

Conclusion

Answer

Salutation

Question 20

For exchanging professional documents via email, which file format is generally considered the most appropriate?

Accepted Answer

.pdf

Answer

.txt

Answer

.jpg

Answer

.docx

Question 21

When corresponding with individuals holding higher positions or academic titles, which form of address is generally considered most appropriate?

Accepted Answer

Title followed by last name (e.g., Dr. Smith)

Answer

First name only

Answer

Last name only

Answer

No formal title

Question 22

Which phrase is polite when making a request?

Accepted Answer

Would you mind sending me the files?

Answer

Send me the files.

Answer

I need the files.

Question 23

Which of the following is NOT typical of a formal business letter in English?

Accepted Answer

Impersonal tone

Answer

Formal and polite language

Answer

Clear and concise structure

Answer

Attention to formatting and layout

Question 24

To appropriately address a formal letter to a recipient with an unknown name, use:

Accepted Answer

Dear Sir or Madam

Answer

Sehr geehrte Damen und Herren

Answer

To whom it may concern

Answer

Mr./Ms. (Company Name)

Question 25

Select the most common type of dental correspondence.

Accepted Answer

Appointment reminders

Answer

Invoice requests

Answer

Marketing brochures

Answer

Patient case summaries

Question 26

In a professional email, what is the most appropriate way to request an appointment?

Accepted Answer

I would like to schedule an appointment.

Answer

Can you give me an appointment?

Answer

I need an appointment, please.

Answer

Do you have time to see me?

Question 27

Translate "invoice" into German:

Accepted Answer

Rechnung

Answer

Brief

Answer

E-Mail

Answer

Termin

Question 28

Which of the following is NOT an advantage of using standardized templates for dental correspondence?

Accepted Answer

Flexibility for customization

Answer

Consistency and accuracy

Answer

Time-saving

Answer

Professional appearance

Question 29

To ensure clarity and precision in medical correspondence, it is advisable to use:

Accepted Answer

Active voice and plain language

Answer

Technical jargon and abbreviations

Answer

Passive voice

Answer

Figurative language

Question 30

Which of the following is an appropriate tone for a complaint letter?

Accepted Answer

Polite and objective

Answer

Angry and accusatory

Answer

Humorous and sarcastic

Answer

Emotional and subjective

Question 31

When using the direct approach in email writing, the main purpose of the message is stated:

Accepted Answer

In the beginning of the email

Answer

In the middle of the email

Answer

At the end of the email

Answer

In the subject line

Question 32

Which of the following is not a key skill required for effective correspondence in English?

Accepted Answer

Technical writing ability

Answer

Cross-cultural communication

Answer

Grammar and spelling accuracy

Answer

Cultural sensitivity

Question 33

Welche der folgenden Anreden ist in einem formalen Geschäftsbrief in englischer Sprache üblich?

Accepted Answer

Sehr geehrte(r) [Name]

Answer

Hallo [Name],

Answer

Guten Tag [Name],

Answer

Lieber [Name],

Question 34

Welche der folgenden Formulierungen ist eine höfliche Art, eine Anfrage zu stellen?

Accepted Answer

Ich wäre Ihnen dankbar, wenn Sie mir folgende Informationen zukommen lassen könnten:

Answer

Ich benötige folgende Daten:

Answer

Bitte senden Sie mir folgende Informationen:

Question 35

Welche der folgenden Abkürzungen steht für eine Textnachricht?

Accepted Answer

SMS

Answer

E-Mail

Answer

Brief

Answer

Fax

Question 36

Welcher der folgenden Sätze ist grammatisch korrekt?

Accepted Answer

I am writing to inquire about the availability.

Answer

I am writing for inquiring about the availability.

Answer

I am writing to inquire on the availability.

Answer

I am writing to inquire for the availability.

Question 37

Welche Anrede ist in einem formellen Geschäftsbrief auf Englisch üblich?

Accepted Answer

Dear Mr./Ms. [Nachname]

Answer

Dear [Vorname Nachname]

Answer

Hello [Vorname]

Answer

Hi [Nachname]

Question 38

Wie drücken Sie eine höfliche Bitte in einer E-Mail aus?

Accepted Answer

Could you please...

Answer

Please immediately...

Answer

Send me by...

Answer

I request...

Question 39

Welcher Betreff ist angemessen für eine E-Mail zur Terminvereinbarung?

Accepted Answer

Terminvereinbarung für zahnärztliche Untersuchung

Answer

Dringende Angelegenheit

Answer

Anfrage

Answer

Besprechungstermin

Question 40

Welcher englische Begriff beschreibt eine zahnärztliche Untersuchung?

Accepted Answer

Check-up

Answer

Inspection

Answer

Revision

Question 41

Wie lautet die englische Bezeichnung für eine Röntgenaufnahme?

Accepted Answer

X-ray

Answer

Scan

Answer

Radiograph

Answer

Photograph

Question 42

Welche der folgenden Anreden ist in einem formellen Geschäftsbrief an einen unbekannten Empfänger üblich?

Accepted Answer

Dear Sir or Madam

Answer

Dear Colleague

Answer

Dear Mr. Smith

Answer

Hello

Question 43

Welcher Satz ist eine höfliche Art, eine Anfrage nach aktuellen Preislisten zu stellen?

Accepted Answer

Please send us your latest price lists.

Answer

We need to order some items.

Answer

Can you provide us with a quote?

Answer

We are interested in your products.

Question 44

Welche Formulierung wird typischerweise verwendet, um eine Beschwerde in einem E-Mail zu eröffnen?

Accepted Answer

I am writing to express my dissatisfaction with

Answer

Thank you for your cooperation.

Answer

I am pleased to inform you

Answer

I hope this email finds you well

Question 45

Welche der folgenden Grußformeln ist für eine informelle E-Mail an einen Kollegen geeignet?

Accepted Answer

Hi [Name des Kollegen],

Answer

Good day [Name des Kollegen],

Answer

Dear [Name des Kollegen],

Answer

Hello all,

Question 46

Welcher der folgenden Sätze ist eine höfliche Art, eine Bitte zu formulieren?

Accepted Answer

Could you please send me the invoice?

Answer

Please send the invoice immediately.

Answer

I need the invoice.

Answer

Send me the invoice.

Question 47

Which of the following salutations is appropriate for a formal business letter in British English?

Accepted Answer

Dear Sir or Madam

Answer

Hello there

Answer

Sehr geehrte Damen und Herren

Answer

To whom it may concern

Question 48

When writing a request for information in an email, it is appropriate to:

Accepted Answer

State the request clearly in the subject line and provide a concise summary in the body of the email

Answer

Include personal anecdotes

Answer

Use informal language

Question 49

Which of the following is NOT a typical element of a purchase order?

Accepted Answer

Shipping address of the sender

Answer

Itemized list of products or services

Answer

Total cost of the order

Question 50

When using the passive voice in business correspondence, it is advisable to:

Accepted Answer

Indicate the agent of the action if it is important or relevant

Answer

Avoid using strong verbs

Answer

Always use the past tense

Answer

Use the active voice whenever possible

Question 51

Which of the following expressions is used to politely offer assistance?

Accepted Answer

Please do not hesitate to contact me if you have any further questions

Answer

Thank you for your patience

Answer

I'm sorry for the inconvenience

Question 52

When writing a complaint letter, it is essential to:

Accepted Answer

Clearly state the issue and provide specific, relevant details

Answer

Avoid using formal salutations

Answer

Use emotional language

Question 53

Which of the following is an example of a hedging expression?

Accepted Answer

It appears that

Answer

Without a doubt

Answer

Absolutely

Answer

Definitely

Question 54

When using abbreviations in business correspondence, it is important to:

Accepted Answer

Use them sparingly and define them upon first use

Answer

Capitalize all abbreviations

Answer

Use them only in informal settings

Answer

Avoid using them altogether

Question 55

Which of the following is a key element of cross-cultural communication in business correspondence?

Accepted Answer

Understanding and respecting cultural norms and expectations

Answer

Using slang and colloquialisms

Answer

Translating documents directly word-for-word

Question 56

When writing a follow-up email, it is important to:

Accepted Answer

Refer back to the previous conversation and provide any new or updated information

Answer

Use a different email address

Answer

Start with a new subject line

Question 57

Welche Anrede ist in einem formellen Geschäftsbrief auf Englisch angemessen?

Accepted Answer

Dear Dr. Müller,

Answer

Hello Dr. Müller:

Answer

Good morning Dr. Müller,

Answer

Hi Dr. Müller,

Question 58

Was muss in der Betreffzeile eines Geschäftsbriefs stehen?

Accepted Answer

Das Hauptthema des Briefes

Answer

Das Datum des Briefes

Answer

Der Name des Absenders

Question 59

Welches Format ist für eine geschäftliche E-Mail-Adresse angemessen?

Accepted Answer

[Vorname].[Nachname]@[Domainname].com

Answer

[Vorname]_[Nachname]@[Domainname].com

Answer

[Vorname]-[Nachname]@[Domainname].com

Answer

[Vorname].@.[Nachname]@[Domainname].com

Question 60

Was gehört in ein Anlagenverzeichnis?

Accepted Answer

Aufgeführte beigefügte Dokumente

Answer

Name des zuständigen Sachbearbeiters

Answer

Gesamtkosten des Auftrags

Answer

Verwendete Materialien

Question 61

Wie ist die Anrede in einem Geschäftsbrief zu formatieren?

Accepted Answer

Linksbündig, großgeschrieben

Answer

Unterstrichen und farbig markiert

Answer

Rechtsbündig und kleingeschrieben

Answer

Zentriert und kursiv

Question 62

Welcher Satz ist grammatikalisch korrekt?

Accepted Answer

Das Team hat seine Aufgabe erledigt.

Answer

Das Team erledigt seine Aufgabe.

Answer

Das Team hat seine Aufgabe erledigen.

Answer

Das Team erledigten seine Aufgabe.

Question 63

Was ist der Hauptzweck eines Begleitschreibens?

Accepted Answer

Ergänzende Informationen zum Lebenslauf

Answer

Als Bewerbung für eine bestimmte Stelle

Answer

Ein Bewerbungsgespräch zu führen