Kundenservice-Phrasen auf Englisch für Verkäuferinnen: Lerne jetzt!

Question 1

Wie können Sie höflich die Telefonnummer eines Kunden erfragen?

Accepted Answer

Könnten Sie mir bitte Ihre Telefonnummer hinterlassen?

Answer

Ich benötige Ihre Telefonnummer, um Sie zu kontaktieren.

Answer

Kann ich Ihre Telefonnummer haben?

Answer

Geben Sie mir Ihre Telefonnummer.

Question 2

Welche Phrase können Sie verwenden, um einem Kunden eine Alternative anzubieten?

Accepted Answer

Wie wäre es stattdessen mit ...?

Answer

Das haben wir leider nicht auf Lager.

Answer

Das ist zurzeit ausverkauft.

Answer

Ich kann Ihnen dabei nicht weiterhelfen.

Question 3

Welche Fähigkeit ist im Kundenservice besonders wichtig?

Accepted Answer

Aktives Zuhören

Answer

Ausgezeichnete Produktkenntnisse

Answer

Überzeugende Upselling-Fähigkeiten

Answer

Schnelle Arbeitsweise

Question 4

Welche der folgenden Formulierungen ist die höflichste Art, einem Kunden Hilfe anzubieten?

Accepted Answer

Kann ich Ihnen behilflich sein?

Answer

Was möchten Sie?

Answer

Was möchten Sie kaufen?

Answer

Benötigen Sie meine Unterstützung?

Question 5

Welche Antwort ist angemessen, wenn ein Kunde einen bestimmten Artikel nicht finden kann?

Accepted Answer

Leider ist dieser Artikel derzeit nicht auf Lager.

Answer

Ich weiß nicht, wo sich das befindet.

Answer

Dieser Artikel ist ausverkauft.

Answer

Sie finden diesen Artikel in unserer anderen Filiale.

Question 6

Welches Wort beschreibt einen Kunden, der sich respektvoll und freundlich verhält?

Accepted Answer

Höflich

Answer

Anspruchsvoll

Answer

Unhöflich

Answer

Umgänglich

Question 7

Wie bitten Sie einen Kunden höflich um weitere Informationen?

Accepted Answer

Könnten Sie mir bitte nähere Angaben machen?

Answer

Ich benötige mehr Informationen.

Answer

Ich weiß nicht genau, was Sie brauchen.

Answer

Bitte seien Sie genauer.

Question 8

How do you politely request a customer's contact information?

Accepted Answer

Can I have your email address, please?

Answer

What is your phone number?

Answer

Do you have a customer loyalty card?

Answer

May I take your order now?

Question 9

Welche Kundenservice-Phrasen werden verwendet, um Probleme zu lösen?

Accepted Answer

Problemlösungsphrasen

Answer

Begrüßungsphrasen

Answer

Abschiedsphrasen

Question 10

Why is empathy important in professional customer communication?

Accepted Answer

It helps you understand the customer's perspective and put yourself in their shoes.

Answer

It allows you to ignore the customer's feelings.

Answer

It means always agreeing with the customer.

Answer

It requires you to remain distant and unbiased towards the customer.

Question 11

Welcher Schritt sollte bei der Problemlösung im Kundenservice vermieden werden?

Accepted Answer

Das Problem ohne Absprache an einen Kollegen weiterleiten

Answer

Das Kundenanliegen gründlich verstehen

Answer

Zusätzliche Informationen anfordern

Answer

Eine mögliche Lösung anbieten

Question 12

Welche drei Hauptkategorien von Kundenservice-Phrasen gibt es?

Accepted Answer

Begrüßungs-, Problembehandlungs- und Entschuldigungsphrasen

Answer

Informationsbeschaffungs-, Problembehandlungs- und Preisangabephrasen

Answer

Begrüßungs-, Verabschiedungs- und Informationsphrasen

Answer

Informationsbeschaffungs-, Kundenbindungs- und Weiterleitungsphrasen

Question 13

How do you politely ask a customer if they need assistance in German?

Accepted Answer

Kann ich Ihnen helfen?

Answer

Brauchen Sie meine Hilfe?

Answer

Was können Sie mir behilflich sein?

Answer

Kann ich etwas für Sie erledigen?

Question 14

What is the most suitable response to a customer who inquires about a specific product?

Accepted Answer

Let me check our inventory for you.

Answer

We don't currently have that in stock.

Answer

It's on the shelf over there.

Answer

I can place an order for you if you'd like.

Question 15

How should you appropriately apologize to a customer for an error?

Accepted Answer

I apologize for the inconvenience.

Answer

It wasn't my fault.

Answer

I'll see what I can do.

Answer

I'll need to consult with my manager.

Question 16

What is the best approach to dealing with a challenging customer?

Accepted Answer

Remain calm, polite, and professional.

Answer

Engage in an argument with them.

Answer

Ignore their concerns.

Answer

Call a manager immediately.

Question 17

Which of the following is NOT a fundamental aspect of excellent customer service?

Accepted Answer

Pressuring customers to make purchases

Answer

Being courteous and respectful to customers

Answer

Actively listening to their needs

Answer

Having a thorough understanding of the store's products and services

Question 18

Welche der folgenden Aussagen unterstreicht die Bedeutung von Höflichkeit im Kundenservice?

Accepted Answer

Sie stärkt die Kundenbeziehung.

Accepted Answer

Sie zeigt dem Kunden Wertschätzung.

Answer

Sie beschleunigt die Problemlösung.

Question 19

Welche der folgenden Aussagen trifft auf Kundenservice-Phrasen nicht zu?

Accepted Answer

Produktbeschreibungen

Answer

Begrüßungen

Answer

Entschuldigungen

Answer

Fragen stellen

Question 20

Which of these is NOT a common customer service phrase?

Accepted Answer

Technical terms

Answer

Greetings

Answer

Questions

Answer

Apologies

Question 21

Welche der folgenden Phrasen ist die angemessenste, um sich bei einem Kunden zu entschuldigen?

Accepted Answer

Es tut mir leid für die entstandenen Unannehmlichkeiten.

Answer

Machen Sie sich keine Sorgen.

Answer

Ich werde mich darum kümmern.

Answer

Ich kann verstehen, warum Sie verärgert sind.

Question 22

Which option is the most appropriate way to request a customer's name for identification purposes?

Accepted Answer

May I have your name, please?

Answer

Can you give me your name?

Answer

What's your name?

Answer

Tell me your name.

Question 23

How should you inform a customer about the unavailability of a specific product while maintaining a positive and helpful tone?

Accepted Answer

I apologize, but unfortunately, that item is currently out of stock. May I offer you an alternative?

Answer

It's sold out.

Answer

We don't have that.

Question 24

Which phrase effectively suggests an alternative product or service to a customer who may be interested in similar options?

Accepted Answer

Would you be interested in checking out this comparable product?

Answer

We have something else that might work.

Answer

How about this instead?

Answer

Sorry, we don't have that.

Question 25

How can you express gratitude for a customer's purchase in a professional and courteous manner?

Accepted Answer

Thank you for your purchase! We appreciate your business.

Answer

Cheers!

Answer

No problem.

Answer

There you go.

Question 26

Select the most suitable phrase to apologize to a customer for any inconvenience they may have experienced.

Accepted Answer

I sincerely apologize for the inconvenience. We are working to resolve the issue as quickly as possible.

Answer

Our mistake.

Answer

Sorry about that.

Answer

We regret any trouble this may have caused.

Question 27

Which phrase is commonly used to politely inquire if a customer has any additional questions or requests?

Accepted Answer

Is there anything else I can assist you with today?

Answer

Are you done?

Answer

Any more questions?

Answer

Anything else?

Question 28

How can you effectively confirm a customer's order details to ensure accuracy and prevent misunderstandings?

Accepted Answer

To confirm your order, you've selected the black sneakers in size 10, is that correct?

Answer

So, you want the sneakers in black, size 10?

Answer

Is it the black sneakers in size 10?

Question 29

Which phrase is appropriate to use when placing a customer on hold politely?

Accepted Answer

Please bear with me for a moment while I check on that for you.

Answer

Wait a sec.

Answer

Just a minute.

Answer

Hold on.

Question 30

Select the most suitable phrase to end a phone call with a customer on a positive and professional note.

Accepted Answer

Thank you for your call. Have a fantastic day!

Answer

Bye.

Answer

Talk to you later.

Answer

See ya.

Question 31

Wie erbittest du höflich weitere Informationen von einem Kunden?

Accepted Answer

Could you please elaborate on that?

Answer

What's the issue?

Answer

Can you repeat that?

Question 32

Welche Formulierung benutzt du, um einem Kunden zu zeigen, dass du sein Anliegen verstanden hast?

Accepted Answer

I understand your concern.

Answer

I'm sorry to hear that.

Answer

That must be frustrating.

Question 33

Wie entschuldigst du dich angemessen bei einem Kunden für entstandene Unannehmlichkeiten?

Accepted Answer

I apologize for any inconvenience caused.

Answer

I'm not responsible for that.

Answer

It's not my fault.

Answer

You should have known better.

Question 34

Welche Aussage verwendest du, um einem Kunden mitzuteilen, dass du sein Problem lösen kannst?

Accepted Answer

I can assist you in resolving this issue.

Answer

I'll do my best.

Answer

That's not my job.

Answer

I don't know how to do that.

Question 35

Wie bietest du einem Kunden höflich eine alternative Lösung an?

Accepted Answer

Would you be interested in considering an alternative solution?

Answer

You have to take it or leave it.

Answer

That's the only option.

Question 36

Welche Formulierung verwendest du, um einem Kunden für seine Geduld und sein Verständnis zu danken?

Accepted Answer

Thank you for your patience and understanding.

Answer

I'm glad I could help.

Answer

No problem.

Answer

You're welcome.

Question 37

Wie informierst du einen Kunden höflich, dass du dich mit seinem Anliegen eingehender befassen musst?

Accepted Answer

I'll need to investigate this further.

Answer

I'll get back to you later.

Answer

I'll try to figure it out.

Answer

I don't know.

Question 38

Welche Aussage verwendest du, um einem Kunden mitzuteilen, dass du sein Problem an eine höhere Instanz weiterleiten wirst?

Accepted Answer

I'll escalate this issue to my supervisor.

Answer

You'll have to call back later.

Answer

I can't help you with that.

Answer

I'll do my best.

Question 39

Wie fragt man einen Kunden nach seinen Kontaktinformationen korrekt?

Accepted Answer

May I have your contact details?

Answer

Can you give me your phone number?

Answer

I need your address.

Answer

What's your name?

Question 40

Welche Phrase verwendet man, um einem Kunden für seinen Kauf zu danken?

Accepted Answer

Thank you for your purchase.

Answer

Have a nice day.

Answer

Here's your receipt.

Question 41

Wie entschuldigt man sich höflich für eine Verzögerung?

Accepted Answer

I apologize for the delay.

Answer

Please be patient.

Answer

I'm running late.

Answer

Sorry for the wait.

Question 42

Which phrase is most appropriate to use in a situation where a customer is inquiring about a specific product detail?

Accepted Answer

How can I help you with that?

Answer

I'm sorry, we don't have that in stock.

Answer

Thank you for waiting.

Answer

Can I take your order?

Question 43

A customer wants to return an item. Which phrase is most suitable to use to inquire about the reason?

Accepted Answer

May I ask why you're returning this item?

Answer

Is there anything else I can help you with?

Answer

What seems to be the problem?

Answer

I'm sorry, but I can't process your refund.

Question 44

Which phrase best conveys that you have understood what the customer has said?

Accepted Answer

I see.

Answer

Go on.

Answer

I'm listening.

Question 45

A customer is looking for a specific product that is out of stock. Which phrase is most appropriate to use to convey this information?

Accepted Answer

I'm sorry, we're currently out of stock.

Answer

We're not selling that anymore.

Answer

We don't have it.

Answer

That's not available.

Question 46

Which phrase is appropriate to use to thank a customer for their patience?

Accepted Answer

Thank you for your patience.

Answer

Sorry for the wait.

Answer

I'll be right with you.

Question 47

A customer is experiencing an issue with a product they purchased. Which phrase is most appropriate to use to express empathy?

Accepted Answer

I understand your frustration.

Answer

I'll do my best to help.

Answer

That's too bad.

Answer

I'm sorry, but that's not my fault.

Question 48

Which phrase is most appropriate to use to request additional information from a customer?

Accepted Answer

Can you please provide me with your contact details?

Answer

Can I see your receipt?

Answer

What's your name?

Question 49

A customer is dissatisfied with the service they have received. Which phrase is appropriate to use to offer support?

Accepted Answer

May I request a supervisor to assist you?

Answer

You'll need to call customer support.

Answer

I'm sorry, but I can't help you.

Answer

Let me find someone else to help you.

Question 50

Which phrase is most appropriate to use to offer a customer an alternative option?

Accepted Answer

Would you be interested in a comparable product?

Answer

That's all we have in stock.

Answer

We don't have that in that color.

Answer

You can try another store.

Question 51

A customer has a question about a specific product feature. Which phrase is most appropriate to use to address this inquiry?

Accepted Answer

Let me check the product specifications for you.

Answer

I'm not sure about that.

Answer

You can read the manual for more information.

Answer

I'll have to ask my manager.

Question 52

A customer inquires about an out-of-stock product. Which response is most appropriate?

Accepted Answer

Apologies, but we're currently out of stock. Can I assist you in locating an alternative?

Answer

We'll have it in stock soon.

Answer

We don't carry that product.

Question 53

A customer expresses dissatisfaction with a faulty product. Which opening statement is most appropriate?

Accepted Answer

I apologize for the inconvenience. Let's work together to resolve this issue.

Answer

I'm sorry, but we can't accept returns.

Answer

I'll have to escalate this problem to my manager.

Question 54

You need to collect a customer's contact details. Which request would be most polite?

Accepted Answer

To complete our records, could you kindly provide your name and phone number?

Answer

Give me your contact info.

Answer

What's your name and number?

Question 55

A customer inquiries about a specific brand. How would you check for its availability?

Accepted Answer

Let me check our inventory. We have a wide selection of brands. Which brand are you looking for?

Answer

We may have it, but I'm not sure.

Answer

We don't carry that brand.

Question 56

A customer seeks a recommendation. Which response would be most appropriate?

Accepted Answer

Based on your requirements, I suggest this product. It's a popular choice and offers excellent value.

Answer

I'm not sure, what are you interested in?

Answer

This one is good, but take a look at this one too.

Question 57

How would you conclude a customer interaction effectively?

Accepted Answer

Is there anything else I can assist you with today? Have a pleasant day!

Answer

Thanks! See you later.

Answer

That's all, folks!

Question 58

A customer approaches you with a question about a product. What do you say to show you're ready to help?

Accepted Answer

Certainly, how can I assist you?

Answer

That's not my area, but I can find someone who can help.

Answer

Please wait a moment, I'm busy.

Answer

I'm sorry, I don't know.

Question 59

A customer wants to know the price of a product. How do you provide this information?

Accepted Answer

That's €15.99.

Answer

It's a little pricey, but worth it.

Answer

It's on sale right now.

Answer

It's a good deal for the quality.

Question 60

A customer asks about the return policy. How do you explain it?

Accepted Answer

You can return the item within 14 days with the receipt.

Answer

Returns are only possible for unused items.

Answer

Returns are only possible for damaged items.

Answer

You can return the item anytime, no questions asked.

Question 61

A customer asks for a specific brand, but you don't carry it. How do you respond?

Accepted Answer

Unfortunately, we don't carry that brand. However, we do have similar products by…

Answer

I've never heard of that brand.

Answer

We don't have that brand, sorry.

Answer

We only carry the best brands.

Question 62

A customer can't find the fitting rooms. What do you say to guide them?

Accepted Answer

The fitting rooms are just over there to your right.

Answer

I'm not sure, I don't work in this department.

Answer

They should be around here somewhere.

Answer

The fitting rooms are located on the second floor.

Question 63

A customer's card is declined. How do you handle the situation professionally?

Accepted Answer

I apologize for the inconvenience. There seems to be an issue with the card reader. Would you mind trying again or using another card?

Answer

I'm sorry, but your card has been declined.

Answer

Oh no, our system is down again.

Question 64

What is the correct way to greet a customer in English?

Accepted Answer

Good morning/afternoon/evening, may I help you?

Answer

How are you doing today?

Answer

Is there something I can help you with?

Answer

What can I do for you?