Telefonieren auf Englisch für Industriekaufleute: Online-Quizze und Übungen

Question 1

When answering a phone call, which of the following is the most professional way to greet the caller?

Accepted Answer

Hello, [Company Name]. This is [Your Name].

Answer

Good morning, who is this?

Answer

Yes, go ahead.

Answer

What do you want?

Question 2

Which of the following is NOT a key element of an effective voicemail message?

Accepted Answer

Use an unprofessional tone

Answer

Clearly state your name and company

Answer

Be concise and specific in your message

Answer

Request a call back

Question 3

Which of the following is NOT a recommended practice when making international calls?

Accepted Answer

Interrupt the caller frequently

Answer

Be aware of time differences

Answer

Speak slowly and clearly

Answer

Use polite and respectful language

Question 4

How would you politely end a phone call?

Accepted Answer

Thank you for your time. Have a nice day.

Answer

Goodbye.

Answer

See you later.

Answer

I've got to go now.

Question 5

Welche Informationen sind für eine Nachricht auf einer Mailbox unerlässlich?

Accepted Answer

Alle oben genannten Informationen

Answer

Ihr Name und Ihre Telefonnummer

Answer

Der Grund Ihres Anrufs

Answer

Der Zeitpunkt, zu dem Sie zurückrufen werden

Question 6

Welche Aussage ist die korrekte Weiterleitung eines Anrufs?

Accepted Answer

Einen Moment bitte, ich verbinde Sie mit Herrn Müller.

Answer

Herr Müller ist nicht am Platz. Möchten Sie eine Nachricht hinterlassen?

Answer

Es tut mir leid, Herr Müller ist gerade in einer Besprechung.

Answer

Ich kann Sie leider nicht weiterleiten.

Question 7

Wie hinterlassen Sie eine Nachricht auf Englisch höflich?

Accepted Answer

Could you please tell Mr. Müller that ...

Answer

Please tell Mr. Müller that ...

Answer

Inform Mr. Müller that ...

Answer

Let Mr. Müller know that ...

Question 8

Welche Ausdrucksweise ist höflich und angemessen, um ein Telefongespräch auf Englisch zu beenden?

Accepted Answer

Vielen Dank, auf Wiederhören.

Answer

Tschüss, bis bald.

Answer

Okay, dann bis später.

Answer

Ich muss jetzt auflegen.

Question 9

Welches Wort bedeutet "weiterleiten" im Englischen?

Accepted Answer

Forward

Answer

Call

Answer

Message

Answer

Answer

Question 10

Was ist die richtige Übersetzung für den Ausdruck "To call back"?

Accepted Answer

Zurückrufen

Answer

Anrufen

Answer

Weiterleiten

Answer

Aufhängen

Question 11

Wie bitten Sie Ihren Gesprächspartner höflich, langsamer zu sprechen?

Accepted Answer

Could you please speak more slowly?

Answer

Please speak slower.

Answer

Can you talk more slowly?

Answer

Slow down, please.

Question 12

Was bedeutet die englische Abkürzung FYI?

Accepted Answer

For your information

Answer

For your interest

Answer

For your knowledge

Answer

For your understanding

Question 13

Which message includes all necessary details, is well-organized, and is suitable for leaving with a coworker?

Accepted Answer

Hi Peter, your parents called earlier and said they'll be late for dinner.

Answer

Hey, I have a message for you. Peter's mom called.

Answer

Peter, your parents called. They mentioned something about dinner, but I couldn't quite catch it all.

Answer

Hi Peter, your parents called, but they didn't leave a message.

Question 14

What are the three key elements crucial for effective telephone communication in a professional setting?

Accepted Answer

Clarity, politeness, and active listening

Answer

Speed and efficiency

Answer

Loudness and assertiveness

Question 15

In a professional English setting, how should you answer an incoming call?

Accepted Answer

Hello, [your name] speaking.

Answer

Yes, please.

Answer

Can I help you?

Answer

Who is calling?

Question 16

When a caller requests a person unavailable to answer the phone, what is the appropriate action?

Accepted Answer

Take a message and request a callback number.

Answer

Inform the caller and hang up.

Answer

Transfer the call to another person.

Answer

Keep the caller on hold until the person becomes available.

Question 17

What is the main purpose of a voicemail message?

Accepted Answer

To inform callers of the recipient's unavailability.

Answer

To gather caller information.

Answer

To entertain callers.

Answer

To market products or services.

Question 18

When conversing over the phone in a professional context, what tone of voice is most appropriate?

Accepted Answer

Formal and respectful.

Answer

Informal and cheerful.

Answer

Aggressive and demanding.

Answer

Sad and apologetic.

Question 19

What is the primary distinction between a landline and a mobile phone?

Accepted Answer

A landline is fixed, while a mobile phone is portable.

Answer

A landline is typically used for business, while a mobile phone is personal.

Answer

A mobile phone has a camera, a feature absent in landlines.

Answer

There is no difference between landlines and mobile phones.

Question 20

What is the primary function of a call center?

Accepted Answer

Providing customer support.

Answer

Generating leads for sales.

Answer

Conducting market research.

Answer

Soliciting charitable donations.

Question 21

When answering a business phone in English, which of the following is the most appropriate greeting?

Accepted Answer

Good morning/afternoon/evening, [company name], [your name] speaking.

Answer

[Your name], how can I help you?

Answer

Hello, who's calling?

Question 22

If you call a client and their line is busy, what is the most professional way to leave a voicemail message?

Accepted Answer

Hello, this is [your name] from [company name]. I'm calling to follow up on our recent meeting. Please return my call at your earliest convenience. Thank you.

Answer

Hi, it's me. Give me a call back.

Question 23

How should you politely ask a caller to wait on the line?

Accepted Answer

Could you please hold for a moment?

Answer

Wait a sec.

Answer

I'll get back to you soon.

Answer

Hang on a bit.

Question 24

What is the best way to transfer a call to another extension?

Accepted Answer

I'll transfer you now. Please bear with me.

Answer

Can you wait while I connect you?

Answer

Hold on, I'll find someone for you.

Answer

Just a sec, I'll put you through.

Question 25

If you are expecting an important call from a client, what feature on your phone can help you identify the caller?

Accepted Answer

Caller ID

Answer

Voicemail

Answer

Call waiting

Answer

Do Not Disturb

Question 26

What is the purpose of using a telephone script?

Accepted Answer

To ensure consistency and professionalism in phone interactions.

Answer

To save time during phone calls.

Answer

To avoid making mistakes on the phone.

Question 27

Which of the following is NOT a potential disadvantage of using a headset while on the phone?

Accepted Answer

Improved call quality

Answer

Limited mobility

Answer

Neck pain

Answer

Distraction from background noise

Question 28

When is it appropriate to use a speakerphone during a business call?

Accepted Answer

When multiple participants need to be involved in the conversation.

Answer

When you want to avoid direct eye contact

Answer

When expecting a personal call

Question 29

What is the recommended tone and pace of speech for effective telephone communication?

Accepted Answer

Clear, friendly, and slightly slower than normal.

Answer

Monotone and robotic.

Answer

Whispering and rushed.

Answer

Loud and fast.

Question 30

Which of the following is a key element of effective active listening on the phone?

Accepted Answer

Repeating and summarizing the caller's main points.

Answer

Interrupting the caller frequently.

Answer

Talking over the caller.

Question 31

You are answering a call for your colleague, who is currently unavailable. What is the most appropriate way to start the conversation?

Accepted Answer

Hello, this is [your name]. [Colleague's name] is not available right now. Can I take a message?

Answer

Hi, [Colleague's name] is not here. Goodbye.

Answer

[Colleague's name] is busy. Please call back later.

Question 32

You are taking a message for a colleague. What information should you always include in the message?

Accepted Answer

Caller's name, phone number, message content, date, and time of the call.

Answer

Caller's name, message content, and date of the call.

Answer

Caller's name, phone number, and time of the call.

Question 33

You need to ask the caller to repeat their name. Which phrase is the most polite?

Accepted Answer

Could you please repeat your name?

Answer

I didn't catch your name.

Answer

What's your name?

Answer

Say your name again.

Question 34

You need to clarify information given by the caller. Which phrase is the most appropriate?

Accepted Answer

Just to confirm, you said [information]?

Answer

That's not right, is it?

Answer

Are you sure about that?

Answer

You're wrong, right?

Question 35

You receive a call from a potential customer. What is the most appropriate way to start the conversation?

Accepted Answer

Good morning/afternoon. This is [your name] from [company name]. How can I assist you?

Answer

Hey, you've reached [company name].

Answer

Hello, what do you want?

Question 36

You need to politely end the phone call. Which phrase is most suitable?

Accepted Answer

Thank you for calling. Have a good day.

Answer

Okay, bye.

Answer

I'm hanging up now.

Answer

See you later.

Question 37

You need to check if the caller is still on the line. What phrase is most appropriate?

Accepted Answer

Are you still there?

Answer

Hello?

Answer

Is anyone there?

Answer

Can you hear me?

Question 38

You are asking a caller for their phone number. What is the most appropriate phrase to use?

Accepted Answer

Could you please provide me with your phone number?

Answer

Tell me your phone number.

Answer

What's your number?

Question 39

Which of the following is the correct way to answer a phone call in a professional setting?

Accepted Answer

Good morning/afternoon, [company name], this is [your name] speaking.

Answer

This is [your name].

Answer

Hello, who's calling?

Question 40

What should you do if the person you're calling is not available?

Accepted Answer

Ask if you can leave a message or request a callback.

Answer

Hang up immediately.

Answer

Try calling back later without leaving a message.

Answer

Leave a message without asking.

Question 41

What is NOT recommended when leaving a voicemail message?

Accepted Answer

Speaking too fast.

Answer

Clearly stating your name and number.

Answer

Being polite and respectful.

Answer

Keeping the message brief.

Question 42

What is the main purpose of a call script?

Accepted Answer

To guide you through a phone call in a structured way.

Answer

To record details of every call.

Answer

To entertain callers.

Question 43

Which action shows effective active listening during a call?

Accepted Answer

Summarizing and rephrasing what the caller said.

Answer

Ignoring the caller's concerns.

Answer

Interrupting the caller with questions.

Answer

Changing the conversation topic.

Question 44

How should you handle a difficult or angry caller?

Accepted Answer

Stay calm, be professional, and try to understand their viewpoint.

Answer

Hang up the phone on them.

Answer

Argue with the caller and try to prove them wrong.

Question 45

What are the correct steps for transferring a call?

Accepted Answer

Tell the caller you're transferring them, put them on hold, and then connect them to the other person.

Answer

Transfer the call without telling the caller.

Answer

Put the caller on hold indefinitely.

Question 46

What is a key benefit of a phone system with voicemail?

Accepted Answer

It allows callers to leave a message when you're unavailable.

Answer

It guarantees all calls are answered right away.

Answer

It eliminates the need for a receptionist.

Question 47

What's the main difference between a landline and a mobile phone?

Accepted Answer

Landlines are fixed to one location, while mobile phones are portable.

Answer

Mobile phones have better sound quality than landlines.

Answer

Landlines are more expensive than mobile phones.

Question 48

What is the most professional way to answer a business phone call?

Accepted Answer

Thank you for calling [company name]. This is [your name] speaking. How can I help you?

Answer

Hello, who's this?

Answer

Hi, is this [company name]?

Question 49

You're calling a client to schedule a meeting. Which phrase is most appropriate?

Accepted Answer

I'm calling to set up a meeting to discuss the marketing campaign.

Answer

I need to meet with you about the project.

Answer

Can you meet me now?

Question 50

A customer complains about a product. Which response shows empathy and professionalism?

Accepted Answer

I understand your frustration. Let's see what we can do to fix the issue.

Answer

That's not our problem.

Answer

You should have read the instructions more carefully.

Question 51

You are taking a message for a colleague who is out of the office. What information is absolutely necessary to include in the message?

Accepted Answer

The caller's name, phone number, and reason for calling.

Answer

The time of the call.

Answer

The caller's email address.

Question 52

Which of these is NOT a benefit of using conference calls?

Accepted Answer

Reduced travel expenses.

Answer

Improved efficiency.

Answer

Better communication with multiple people.

Answer

Saving time.

Question 53

You need to transfer a call to a specific department. Which phrase is most appropriate?

Accepted Answer

I'll transfer you to the sales department now.

Answer

Just hang up and call them directly.

Answer

Hold on while I find someone else to help you.

Answer

I'm sorry, I can't transfer you.

Question 54

Which of these is a common challenge to effective communication over the phone?

Accepted Answer

Background noise.

Answer

Clear instructions.

Answer

Polite language.

Question 55

You are leaving a voicemail message for a client. How would you appropriately end the message?

Accepted Answer

Thank you for your time. I'll follow up with you soon.

Answer

Goodbye and have a nice day.

Answer

Call me back as soon as possible.

Question 56

What is a key element of active listening on the phone?

Accepted Answer

Summarizing what you've heard to make sure you understand.

Answer

Avoiding eye contact, since you can't see the person anyway.

Answer

Interrupting the speaker before they are finished.

Answer

Changing the subject to something else.

Question 57

You are talking on the phone with a colleague, and they are speaking very quickly. How do you politely ask them to slow down?

Accepted Answer

Excuse me, could you please speak a little slower?

Answer

Can you repeat that?

Answer

Are you done talking yet?

Answer

I don't understand a word you're saying.