Begrüßungen und Vorstellungen im Hotelfach: Lerne die Grundlagen auf Englisch

Question 1

In which situation would it be most appropriate to practice exchanging basic information during introductions in English?

Accepted Answer

A guest checking in at a hotel and providing personal details.

Answer

Two colleagues discussing their work schedules.

Answer

Friends chatting about their weekend plans.

Question 2

Which of the following accurately describes a key cultural difference in greetings between Germany and the United Kingdom?

Accepted Answer

Greetings in Germany are generally more formal, while in the UK they tend to be more casual.

Answer

Introductions in Germany typically involve more detailed information, while in the UK they are usually briefer.

Answer

In the UK, greetings always include a kiss on the cheek, but this is not common in Germany.

Answer

In Germany, third-party introductions are the norm, whereas in the UK, introductions can be made directly.

Question 3

Was bedeutet der Ausdruck "to check in"?

Accepted Answer

Einchecken

Answer

Auschecken

Answer

Reservieren

Answer

Bezahlen

Question 4

Was bedeutet der Ausdruck "to make a reservation"?

Accepted Answer

Reservieren

Answer

Stornieren

Answer

Bezahlen

Answer

Einchecken

Question 5

When welcoming a guest to the hotel in the morning, the most appropriate greeting would be:

Accepted Answer

Good morning!

Answer

Good afternoon!

Answer

Good evening!

Answer

Hello, nice to meet you!

Question 6

In a professional setting, which of the following is NOT an acceptable way to introduce yourself?

Accepted Answer

You can call me...

Answer

My name is...

Answer

I am...

Answer

Hello, I am pleased to meet you.

Question 7

When introducing two people to each other, the correct order is:

Accepted Answer

Mr. Smith, meet Mrs. Jones. Mrs. Jones, this is Mr. Smith.

Answer

Mr. Smith, Mrs. Jones. Mrs. Jones, Mr. Smith.

Answer

Hello, Mr. Smith. Hello, Mrs. Jones.

Answer

Mr. Smith and Mrs. Jones, it is a pleasure to meet you.

Question 8

Which of the following is NOT an important aspect of non-verbal communication when interacting with guests?

Accepted Answer

Speaking clearly

Answer

Facial expressions

Answer

Eye contact

Answer

Body language

Question 9

When introducing yourself to a new business contact, why is it crucial to state your full name and professional title?

Accepted Answer

To ensure clarity and prevent confusion about your identity.

Answer

To demonstrate assertiveness and self-assurance.

Answer

To establish a friendly and informal atmosphere.

Answer

To avoid disclosing excessive personal information.

Question 10

Welche Begrüßungsformel ist für einen Gast am Morgen angemessen?

Accepted Answer

Good morning, sir/madam.

Answer

Hello, how are you?

Answer

Welcome to our hotel.

Answer

Nice to meet you.

Question 11

Wie bittest du einen Gast höflich um seinen Pass?

Accepted Answer

Can I see your passport, please?

Answer

Passport, please.

Answer

Do you have your passport?

Answer

Show me your passport.

Question 12

Welcher Ausdruck wird verwendet, um einem Gast mitzuteilen, dass sein Zimmer fertig ist?

Accepted Answer

Your room is ready.

Answer

The room is prepared.

Answer

Your room is available.

Answer

You can go to your room now.

Question 13

Wie stellen Sie sich auf Englisch formell vor?

Accepted Answer

My name is Peter.

Answer

I'm Peter.

Answer

Peter is my name.

Answer

Peter, that's me.

Question 14

Welche Frage ist am besten geeignet, um nach dem Namen einer Person zu fragen?

Accepted Answer

May I ask your name?

Answer

What's your name again?

Answer

What should I call you?

Answer

Who are you?

Question 15

Welche Antwort auf die Frage "How are you?" ist im Hotelfach unangemessen?

Accepted Answer

Terrible.

Answer

I'm fine, thank you.

Answer

Not too bad.

Answer

Can't complain.

Question 16

Welche Aussage ist KEINE gängige Verabschiedung im Hotelfach?

Accepted Answer

Cheers!

Answer

See you later.

Answer

Have a nice day.

Answer

Take care.

Question 17

How can gender-specific norms influence greetings and introductions?

Accepted Answer

Variations in handshake styles

Accepted Answer

Differences in eye contact

Accepted Answer

Use of honorifics or titles

Answer

No significant differences

Question 18

Welche Informationen solltest du einem Gast bei der Begrüßung im Hotelfach mitteilen?

Accepted Answer

Namen, Position und ggf. weitere relevante Informationen

Answer

Nur deinen Namen

Answer

Nur deine Position

Question 19

Wie leitest du ein Gespräch mit einem Gast im Hotelfach über sein Reiseziel ein?

Accepted Answer

Woher kommen Sie?

Answer

Was machen Sie?

Answer

Möchten Sie etwas trinken?

Answer

Wie ist das Wetter?

Question 20

Welche Informationen solltest du einem Gast im Hotelfach niemals ungefragt mitteilen?

Accepted Answer

Persönliche Telefonnummer

Answer

Ankunftszeit

Answer

Name des Hotels

Answer

Zimmernummer

Question 21

Welche Haltung ist bei der Begrüßung eines Gastes im Hotelfach angemessen?

Accepted Answer

Aufrecht, mit Blickkontakt

Answer

Gekrümmt, Augenkontakt vermeiden

Answer

Entspannt, lässig

Answer

Aggressiv, Arme verschränkt

Question 22

Wie reagierst du auf die Vorstellung eines Gastes im Hotelfach?

Accepted Answer

Es freut mich, Sie kennenzulernen, [Name].

Answer

OK.

Answer

Wie geht's?

Answer

Igitt.